Benchmark profile · AI receptionist
Smith.ai AI Receptionist: independent profile
What it is and who it is for
A factual profile, not a review or a ranking.
The Smith.ai AI Receptionist is the AI answering product from Smith.ai. It answers a business line around the clock, qualifies leads, books appointments, and records and transcribes calls, with analytics on top.
Smith.ai publishes three tiers, including a free tier limited to 25 calls, which makes it one of the few products in the benchmark a business can try without a monthly fee. Its published integrations include Clio, which lines up with its focus on law firms, along with Zapier and Calendly integrations.
Smith.ai also sells answering by live people, so a business comparing options should be clear about which product it is buying. This profile covers the AI receptionist only.
Published pricing
Pricing as published by the vendor, checked September 2026. Prices change, so confirm on the vendor's own pricing page before you buy.
| Plan | Published price | Included, as published |
|---|---|---|
| Free | $0/mo | 25 calls |
| Pro | $150/mo | Not stated |
| Enterprise | $500/mo | Not stated |
- The free tier is published with a limit of 25 calls.
Checked against: smith.ai/pricing/ai-receptionist (opens the vendor's site in a new tab)
Features
As listed by Smith.ai. Listing a feature is not the same as testing it.
- 24/7 answering
- Lead qualification
- Scheduling
- Call recording and transcription
- Analytics
Integrations
As published by the vendor.
- Clio
- Zapier
- Calendly
Industries targeted
The industries Smith.ai names on its own site.
- Law firms
- Home services
- IT services
- Medical
- Real estate
- Financial services
- Agencies
Related industry guides: Law Firms, Contractors and Home Services, Medical Practices, Real Estate
Benchmark score
Scores appear only after real people place test calls.
No test calls have been made to Smith.ai AI Receptionist yet, so there is no score, rating or ranking on this page. When real people have called a reference setup, the results will appear here against each of the nine rubric categories, with the setup disclosed.
What our test calls will check
Every product is scored against the full nine category rubric. Given what Smith.ai publishes, these are the calls we will look at most closely.
- 01Lead qualification questions: whether the AI asks what the business told it to ask, and records the answers correctly
- 02Intake for law firm callers, including callers who start telling their whole story before any question is asked
- 03Calendly style booking: offered times checked against the availability we set on the reference setup
- 04Whether the call recording and transcript match what the caller actually said
- 05Behavior when the free tier's call limit is close, if the reference setup uses it
Rubric categories: R1 Greeting and identification, R2 Understanding intent, R3 Booking accuracy, R4 Handoff to a human, R5 After hours and urgent calls, R6 Edge cases, R7 Invented information, R8 Latency and talk-over, R9 Message accuracy.
Already using Smith.ai AI Receptionist?
The benchmark tests a reference setup. Yours is configured for your business, with your hours, your services and your callers, so it can behave very differently. Real people can call the Smith.ai AI Receptionist receptionist you already have and send you a written report. Your results go to your company only.
Frequently asked questions
Short answers about Smith.ai AI Receptionist.
Are there Smith.ai AI Receptionist reviews on this page?
Not yet. This page is a factual profile. The benchmark score shows as not yet scored until real people have placed test calls to a reference setup, and we never publish an estimate in its place.
How much does the Smith.ai AI Receptionist cost?
As published in September 2026: a Free tier at $0 a month with 25 calls, Pro at $150 a month, and Enterprise at $500 a month. Prices change, so confirm on the vendor's pricing page.
Can you test the Smith.ai receptionist our business already uses?
Yes. Real people call the number your Smith.ai AI Receptionist answers and send you a written report. Your results go to your company only and never appear in the public benchmark.
Hear your AI receptionist the way your customers do
Tell us the number your AI receptionist answers and anything you want us to look at. Real people place the calls, and you receive a written report.