Benchmark profile · AI receptionist
Nextiva XBert: independent profile
What it is and who it is for
A factual profile, not a review or a ranking.
XBert is the AI receptionist from Nextiva, the business communications company. It handles calls, texts and chat, schedules appointments, routes calls, captures leads and keeps transcripts.
Its published price is $99 a month for 100 interactions, with each extra interaction at $0.99. Counting interactions rather than minutes means a short call and a long one cost the same.
XBert names a wide spread of industries, from home services, healthcare and dental to legal, restaurants, real estate, salons and auto repair, and connects to Google Calendar, Calendly, Salesforce, HubSpot, Zendesk and Microsoft Teams.
Published pricing
Pricing as published by the vendor, checked September 2026. Prices change, so confirm on the vendor's own pricing page before you buy.
| Plan | Published price | Included, as published |
|---|---|---|
| AI Receptionist | $99/mo | 100 interactions; $0.99 per extra interaction |
- Extra interactions are published at $0.99 each.
Checked against: nextiva.com/products/ai-receptionist (opens the vendor's site in a new tab)
Features
As listed by Nextiva. Listing a feature is not the same as testing it.
- Calls, texts and chat
- Appointment scheduling
- Call routing
- Lead capture
- Transcripts
Integrations
As published by the vendor.
- Google Calendar
- Calendly
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
Industries targeted
The industries Nextiva names on its own site.
- Home services
- Healthcare
- Dental
- Legal
- Restaurants
- Real estate
- Salons
- Auto repair
Related industry guides: Contractors and Home Services, Medical Practices, Dental, Law Firms, Restaurants, Real Estate
Benchmark score
Scores appear only after real people place test calls.
No test calls have been made to Nextiva XBert yet, so there is no score, rating or ranking on this page. When real people have called a reference setup, the results will appear here against each of the nine rubric categories, with the setup disclosed.
What our test calls will check
Every product is scored against the full nine category rubric. Given what Nextiva publishes, these are the calls we will look at most closely.
- 01Scheduling through Google Calendar or Calendly, checked against offered times
- 02Routing to a named person or team, and what happens when they do not answer
- 03Transcripts compared word for word with our testers' own notes
- 04Lead capture fields: name, number and reason for calling
Rubric categories: R1 Greeting and identification, R2 Understanding intent, R3 Booking accuracy, R4 Handoff to a human, R5 After hours and urgent calls, R6 Edge cases, R7 Invented information, R8 Latency and talk-over, R9 Message accuracy.
Already using Nextiva XBert?
The benchmark tests a reference setup. Yours is configured for your business, with your hours, your services and your callers, so it can behave very differently. Real people can call the Nextiva XBert receptionist you already have and send you a written report. Your results go to your company only.
Frequently asked questions
Short answers about Nextiva XBert.
How much does XBert AI cost?
As published in September 2026: $99 a month for 100 interactions, with extra interactions at $0.99 each.
Is XBert the same as the Nextiva AI Receptionist?
Yes. XBert is the name Nextiva uses for its AI receptionist.
Has XBert been scored?
Not yet. It shows as not yet scored until real people have placed test calls.
Hear your AI receptionist the way your customers do
Tell us the number your AI receptionist answers and anything you want us to look at. Real people place the calls, and you receive a written report.