How it works
How AI receptionist testing works
We do not answer your phones. Your AI receptionist keeps answering every call your business gets. We are not an answering service; we only call it to hear how it does.
Five steps, from your number to the report
Step 1
Request a test
You tell us which number your AI receptionist answers and, if you want, what concerns you or what direction you are going.
- The number your AI receptionist answers
- Your industry and the kinds of callers you get
- Anything that concerns you, or a direction you want the receptionist to go, if you have one
Step 2
Plan the calls
We write call scenarios around your real callers and anything you asked us to look at.
- Scenarios built around your real callers
- Business hours and after hours, first time and returning callers
- Simple requests and messy ones: interruptions, changed minds, off script questions
Step 3
Real people call
Real people call your AI receptionist the way customers would and take notes on every call.
- Real people, never bots, place every call
- Callers talk the way customers do, with background noise and hesitations
- Fictional identities only, never real customer or patient details
Step 4
Score every call
Each call is scored against the published rubric, from the greeting to the handoff.
- Each call scored in every rubric category it touches
- Pass, partial or fail, each with a note explaining why
- What the caller heard compared with what reached your business
Step 5 · Where it ends
Deliver the report
You receive a written report with every call, every score and clear findings.
- Every call logged with the scenario, outcome and notes
- Scores against the published rubric, per category
- Clear findings in plain language, for you to take to your vendor
The report is where the engagement ends. We do not offer configuration, tuning or fixes, so there is nothing to sell you afterward and no reason to shade the findings.
What the calls cover
Business hours
and after hours
First time callers
and returning callers
Simple requests
and messy ones
Any AI receptionist
whatever vendor or platform
Why real people, not automated calls
Automated voice agent testing tools run thousands of simulated calls, and they are built for the engineering teams who make voice agents. They are useful for that job. But simulated callers sound like simulated callers.
Your customers interrupt, change their minds, call from the car, and ask things nobody scripted. Real people bring those moments to every test, and they are exactly where AI receptionists tend to stumble.
Built for the business owner
The report is written for the company that bought the AI receptionist, not for the team that built it. It shows what your callers heard, in plain language, with the caller's words and the AI's replies where they matter, so you can take clear findings to your vendor with confidence.
Your report goes to your company only. It is never published, and never used in the public benchmark.
Questions about testing
Short answers about the calls and the report.
Do you answer our phones?
No. We are not an answering service and we never answer calls for your business. Real people on our side call the AI receptionist you already have, the way your customers do, and report back on what happened.
Will you fix our AI receptionist?
No, and that is on purpose. We only test and report, so there is nothing for us to sell you afterward and no reason to shade the findings. You take the report to your own vendor or your own team.
Are the test calls made by AI?
No. Every test call is placed by a real person who talks the way callers really talk, with interruptions, changed minds, background noise and questions that go off script. Those are the moments automated tests tend to miss.
Can we tell you what we are worried about?
Yes, and it helps. If you have concerns or a direction you want the receptionist to go, tell us up front and we shape the test calls around them. If you do not, we test the full rubric.
Hear your AI receptionist the way your customers do
Tell us the number your AI receptionist answers and anything you want us to look at. Real people place the calls, and you receive a written report.