Benchmark profile · AI receptionist
RingCentral AI Receptionist: independent profile
What it is and who it is for
A factual profile, not a review or a ranking.
The RingCentral AI Receptionist is an AI answering product from RingCentral, the business phone provider. It answers around the clock, asks intake questions, schedules, routes calls and sends SMS follow-up, in multiple languages.
It is sold two ways: standalone from $49 a month, or as an add-on to RingEX from $39 a month. The published standalone price includes 100 minutes, with overage at $0.50 a minute.
It targets healthcare, legal, financial services, real estate and retail, and connects to Salesforce, HubSpot, Zoho, Google Calendar and Outlook.
Published pricing
Pricing as published by the vendor, checked September 2026. Prices change, so confirm on the vendor's own pricing page before you buy.
| Plan | Published price | Included, as published |
|---|---|---|
| Standalone | From $49/mo | 100 minutes included |
| RingEX add-on | From $39/mo | Not stated |
- 100 minutes are published as included, with overage at $0.50 per minute.
Checked against: ringcentral.com/ai-receptionist.html (opens the vendor's site in a new tab), ringcentral.com/pricing/ai-receptionist.html (opens the vendor's site in a new tab)
Features
As listed by RingCentral. Listing a feature is not the same as testing it.
- 24/7 answering
- Intake questions
- Scheduling
- Smart routing
- Multilingual
- SMS follow-up
Integrations
As published by the vendor.
- Salesforce
- HubSpot
- Zoho
- Google Calendar
- Outlook
Industries targeted
The industries RingCentral names on its own site.
- Healthcare
- Legal
- Financial services
- Real estate
- Retail
Related industry guides: Medical Practices, Law Firms, Real Estate
Benchmark score
Scores appear only after real people place test calls.
No test calls have been made to RingCentral AI Receptionist yet, so there is no score, rating or ranking on this page. When real people have called a reference setup, the results will appear here against each of the nine rubric categories, with the setup disclosed.
What our test calls will check
Every product is scored against the full nine category rubric. Given what RingCentral publishes, these are the calls we will look at most closely.
- 01Intake questions asked in full, with answers carried accurately into the message
- 02Smart routing to the right extension or team, including after a caller changes their request
- 03Transfers into a RingEX phone system, if the reference setup uses the add-on
- 04Call length against the included minutes, since overage is billed per minute
Rubric categories: R1 Greeting and identification, R2 Understanding intent, R3 Booking accuracy, R4 Handoff to a human, R5 After hours and urgent calls, R6 Edge cases, R7 Invented information, R8 Latency and talk-over, R9 Message accuracy.
Already using RingCentral AI Receptionist?
The benchmark tests a reference setup. Yours is configured for your business, with your hours, your services and your callers, so it can behave very differently. Real people can call the RingCentral AI Receptionist receptionist you already have and send you a written report. Your results go to your company only.
Frequently asked questions
Short answers about RingCentral AI Receptionist.
How much does the RingCentral AI Receptionist cost?
As published in September 2026: standalone from $49 a month with 100 minutes included and $0.50 a minute after that, or as a RingEX add-on from $39 a month.
Do I need RingCentral's phone system to use it?
No. RingCentral publishes a standalone option as well as an add-on for its RingEX phone system.
Has the RingCentral AI Receptionist been scored?
Not yet. It shows as not yet scored until real test calls have been placed.
Hear your AI receptionist the way your customers do
Tell us the number your AI receptionist answers and anything you want us to look at. Real people place the calls, and you receive a written report.